Fact or Fiction? The Truth About AI Reliability

Human and Robot working together | AI Reliability

A major tech company’s AI image generator faced heavy criticism recently for producing deeply offensive and biased images. This shocking example highlights the dangers of unchecked AI, showing how these tools can amplify existing inequalities. While a far cry from a company image generator, my own experience with AI recently drove home a similar point: it’s essential to verify even the most cutting-edge AI’s output.

Recently, I was asked to speak at an event. Expecting a quick summary of my professional background, I decided to save time by asking AI, ‘Who is Helen Barge?’. What I received was a mix of accurate tidbits and hilarious falsehoods. This was the response:

Helen Barge is a professional who has worked in various fields. Here is some information about Helen Barge based on the real-time information:

  • Helen Barge is the Managing Director of Risk Evolves Ltd, a dynamic management consultancy specializing in risk management and operational improvement.
  • She has extensive experience in the IT industry since 1986 and is considered a leader in the areas of risk management and operational improvement.
  • Helen Barge is also an author and has contributed to Risk Evolves' blog, sharing insights and expertise on risk management.
  • Additionally, she is active on LinkedIn, where you can learn more about her work experience and education.
  • Helen Barge is also a cookery instructor, emphasizing fun, health, sustainability, and affordability in her classes.
  • She is on Facebook, where she connects with others and shares her interests.

AI Reliability: A Cautionary Tale

Robot Burning Toast

The vast majority I liked – although some of the words (dynamic, extensive, leader) are a little outside of my modesty comfort zone and the reference to starting my career in 1986 was a stark reminder that I really am ‘that old’.

I wish the AI was right about my cooking skills! Unfortunately, the reality is much less impressive – I still burn toast. This humorous mishap shows that even AI can get the basics wrong, which is why verification is crucial.

Similarly, as a data privacy geek, you won’t find me on Facebook.

AI's Strengths and Weaknesses

Clearly, AI-generated information can be inaccurate. Thankfully, my expertise and my team’s dedication help me validate information and offer reliable risk management solutions. Positive client feedback reinforces our commitment to getting it right.

Using AI Responsibly in Business

If you’d like to learn more about cooking, then we recommend the incredibly talented Annemarie Lambert at https://get-cooking.co.uk.

But back on topic, AI offers extraordinary potential to reshape businesses, but as my experience – and many others far more serious – illustrate, it must be handled with care. By embracing AI as a powerful tool while maintaining a critical eye and a commitment to human oversight, we can harness its benefits while mitigating its risks. If you’d like to discuss strategies for ensuring AI reliability in your organisation, then give us a call on 01926 800710 or contact us via our Get In Touch page.

MD for Risk Evolves, Helen has worked in the IT industry since 1986. Helen is a leader in the areas of risk management and operational improvement, and works with companies in senior governance, risk and compliance roles. She is a member of the British Standards Institute and is a member of the BSI Committee creating a new guidance standard to assist organisations on how to become cyber resilient. Helen and the team at Risk Evolves work with organisations to improve their resilience through stronger process implementation and better communication and education of staff.

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